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Service Cloud Connector API Reference
Release Notes
Get Started
acceptCall
addParticipant
conference
declineCall
dial
endCall
getActiveCalls
getAgentConfig
getCapabilities
getPhoneContacts
getSignedRecordingUrl
getVoiceCapabilities
hold
mute
pauseRecording
resume
resumeRecording
sendDigits
setAgentConfig
swap
unmute
wrapUpCall
Voice Connector API Methods
The Connector API is for partners who are implementing Bring Your Own Channel for CCaaS or Service Cloud Voice with Partner Telephony.
Important
-
acceptCall
Accept a call. -
addParticipant
Add a participant to a call. -
conference
Create a conference call from multiple calls. If Multiparty Calls is enabled, this method removes a rep from a consult call and adds them to a multiparty call. -
declineCall
Decline a call. -
dial
Dial a contact. -
endCall
End a call. -
getActiveCalls
Get a list of active call. -
getAgentConfig
Get configuration information for the rep. -
getCapabilities
Get the partner telephony capabilities. -
getPhoneContacts
Get a list of phone contacts and contact types. -
getSignedRecordingUrl
Get the signed recording URL. -
getVoiceCapabilities
Get the partner telephony capabilities. -
hold
Put a call on hold. -
mute
Mute a call. -
pauseRecording
Pause the recording of a call. -
resume
Resume a call that is on hold. -
resumeRecording
Resume recording a call. -
sendDigits
Send digits on an existing call. -
setAgentConfig
Set configuration information for the rep. Examples of when this method is called include when the Omni-Channel widget loads and when the user saves their Omni-Channel widget settings. -
swap
Swap one call with another. When a call swap occurs, the participant on hold is resumed and the resumed participant is placed on hold. -
unmute
Unmute a call. -
wrapUpCall
Wrap up a call.