1{
2 "engagementInteraction": {
3 "initiatingAttendeeId": "testattendeeid",
4 "attendeeAuthenticated": true,
5 "attendeeVerified": true,
6 "startDateTime": "2022-04-17T12:00:00.000Z",
7 "endDateTime": "2022-04-17T12:04:00.000Z",
8 "communicationChannel": "Voice Call",
9 "sentiment": "Positive",
10 "contextId": "testcontextid",
11 "externalIdentifierId": "external_identifier_id",
12 "type": "Inbound",
13 "mappedState": "New",
14 "status": "New",
15 "attendeeVerificationTime": "2022-04-17T12:02:00.000Z",
16 "reason": "Unknown Charges",
17 "customFieldsList": [
18 {
19 "key": "sampleLocation__c",
20 "value": {
21 "latitude": 12,
22 "longitude": 17
23 }
24 },
25 {
26 "key": "sampleCheckbox__c",
27 "value": "true"
28 },
29 {
30 "key": "sampleDate__c",
31 "value": "06/17/2022"
32 },
33 {
34 "key": "sampleDateTime__c",
35 "value": "2022-04-17T12:00:00.000Z"
36 },
37 {
38 "key": "sampleEmail__c",
39 "value": "sample@email.com"
40 },
41 {
42 "key": "samplePercentage__c",
43 "value": 17
44 },
45 {
46 "key": "samplePicklist__c",
47 "value": "pick1"
48 }
49 ],
50 "engagementAttendees": [
51 {
52 "startDateTime": "2022-04-17T12:00:00.000Z",
53 "endDateTime": "2022-04-17T12:04:00.000Z",
54 "externalAttendeeId": "testattendeeid",
55 "internalAttendeeId": "INTERNAL_ATTENDEE_ID",
56 "role": "Self",
57 "verificationTime": "2022-04-17T12:02:00.000Z",
58 "isAuthenticated": true,
59 "isVerified": true,
60 "customFieldsList": [
61 {
62 "key": "sampleCheckBox__c",
63 "value": true
64 },
65 {
66 "key": "sampleDateTime__c",
67 "value": "2022-04-17T12:00:00.000Z"
68 },
69 {
70 "key": "sampleEmail__c",
71 "value": "sample@email.com"
72 },
73 {
74 "key": "sampleLocation__c",
75 "value": {
76 "latitude": 12,
77 "longitude": 17
78 }
79 }
80 ]
81 }
82 ],
83 "engagementTopics": [
84 {
85 "topicId": "testtopicid",
86 "relatedPersonId": "testrelatedpersonid",
87 "name": "fee reversal",
88 "parentTopicId": "testparenttopicid",
89 "processName": "Card Fee Reversal",
90 "processType": "Flow",
91 "processStatus": "Completed",
92 "interactionSummary": "Summary",
93 "processFailureReason": "unknown",
94 "customFieldsList": [
95 {
96 "key": "sampleCheckbox__c",
97 "value": true
98 },
99 {
100 "key": "sampleDate__c",
101 "value": "06/17/2022"
102 },
103 {
104 "key": "sampleDateTime__c",
105 "value": "2022-04-17T12:00:00.000Z"
106 },
107 {
108 "key": "sampleEmail__c",
109 "value": "sample@email.com"
110 },
111 {
112 "key": "sampleLocation__c",
113 "value": {
114 "latitude": 12,
115 "longitude": 17
116 }
117 },
118 {
119 "key": "sampleNumber__c",
120 "value": 1706
121 },
122 {
123 "key": "samplePercentage__c",
124 "value": 17
125 },
126 {
127 "key": "samplePhoneNumber__c",
128 "value": "1234567890"
129 }
130 ]
131 }
132 ]
133 }
134}
j