Event Specifications
Event specifications for Salesforce Interactions SDK.
- Event Structure
An event collected by Salesforce Interactions Web SDK contains properties that are automatically set by the system and optional properties that are set by you.
- Cart Interaction
A cart interaction is where a customer modifies the contents of their online shopping cart.
- Catalog Interaction
Use a catalog interaction to capture when a customer interacts with various tracking items. For example, a product or a blog post.
- Order Interaction
An order interaction is an ecommerce event that captures actions performed by a user to manage new, in progress, or completed orders.
- Line Item Data
Line items are intended to describe purchasable items and are used in cart and order interactions.
- User Data
Track profile data for a user with or without an associated interaction using Salesforce Interactions Web SDK.
- Account Data
Account data represent user information at the account level. The account fields allow you to capture data for many customers in one account.
- Consent Data
Consent data is used to either grant or revoke consent in Salesforce Interactions SDK. When a customer chooses to opt in to tracking these consent details are attached to the Event Structure of the first tracked event.