Care Management (Managed Package)

Clinical data from electronic health records (EHR) or other clinical systems is critical to planning, executing, and managing coordinated care plans for patients. You can integrate clinical data with Salesforce using several standard APIs to map messages from EHR systems into Health Cloud objects and fields.

Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health Cloud
  • Starting with the Spring ’23 release, all development in Health Cloud will be built on the FHIR R4-aligned Integrated Care Management data model. Integrated Care Management is a care plan solution built directly on the core Salesforce platform. Unlike the older Care Plans model, there is no dependency on the Health Cloud managed package. The packaged objects in the Care Plans data model won’t be used for future development.

Note

The Health Cloud clinical data model is similar to the FHIR® standard. This supports easier and more straightforward clinical data integration from other source systems. When devising an implementation strategy, you or your integration partner map messages from the EHR system to the correct Health Cloud object. Data is replicated into the clinical data model with read-only access. Data that originates in the EHR or other clinical systems is view-only, so the source system remains the system of record.

EHR objects in Health Cloud package entity-relationship diagram

  • CarePlanTemplate__c

    Represents the template used to create a care plan including the problems, goals, and tasks that care coordinators use to manage and mitigate a medical condition.

  • CarePlanTemplateGoal__c

    Represents a goal included in the care plan template.

  • CarePlanTemplateProblem__c

    Represents a problem included in the care plan template.

  • CarePlanTemplateTask__c

    Represents a task that’s included in the care plan template.

  • AccountAccountRelation__c

    Represents a one-to-one relationship between two accounts, each with a distinct role in relation to the other.

  • CandidatePatient__c

    Represents the demographics and other administrative information about a patient who’s receiving health-related services.

  • CardViewDropdown__c

    Defines a tab navigation menu option on the patient card to open standard and custom pages or URLs as either primary or secondary tabs. Clicking an item in the menu opens a new tab or subtab for that patient.

  • CarePlanGoal__c

    Represents the intended objectives of carrying out a care plan.

  • CarePlanProblem__c

    Represents the conditions, problems, concerns, diagnoses, and so on, that this plan manages and mitigates.

  • ConditionToHCCCodeMapping__c

    Represents a mapping of patient conditions to Hierarchical Condition Category (HCC) codes.

  • ContactContactRelation__c

    Represents a relationship between two contacts, each with a distinct role in relation to the other.

  • CrossObjectRelationship__c

    Represents a relationship between two objects (for example, patient Account and EhrPatient__c) used in patient list view pages.

  • CustomFieldSets__c

    Represents a custom grouping of fields.

  • CustomLabelConfig__c

    Represents a custom label in Health Cloud.

  • FilterColumn__c

    Represents the column used by filter criteria for the patient segmentation functionality.

  • FilterCondition__c

    Represents the condition used by filter criteria for the patient segmentation functionality.

  • FilterCriterion__c

    Represents the filter criteria for the patient segmentation functionality. Consists of a list of filter conditions and a list of columns that display as part of the filter view on the patient list view page.

  • PatientCardViewConfiguration__c

    Represents configuration options for the patient card.

  • PersonLifeEvent

    Represents the life events of an individual, such as marriage, birth of a child, birthday, engagement.

  • ReciprocalRole__c

    Represents an inverse role. For example, if one role is parent, the reciprocal role is child.

  • ProgramPatientAffiliation__c

    Represents the program that the patient is affiliated with.

  • ProgramPatientSummary__c

    Represents a record that contains calculated values for the relevant program that the patient is enrolled in.

  • Provider__c

    Represents a person providing healthcare.

  • TimelineViewConfiguration__c

    Represents an event type on the timeline view in the patient care console.