Care Request Case Input

Case related to the care request.

Root XML tag 

<case>

Properties 

NameTypeDescriptionRequiredAvailable Version
caseOriginStringThe source of the case, such as Email, Phone, or Web. Maps to: Case.OriginYes46.0
caseReasonStringThe reason why the case was created, such as Instructions not clear, or User didn’t attend training. Maps to: Case.ReasonNo46.0
descriptionStringA text description of the case. Limit: 32 KB. Maps to: Case.DescriptionNo46.0
parentCaseNumberStringThe ID of the parent case in the hierarchy. Maps to: Case.ParentIdNo46.0
priorityStringThe importance or urgency of the case, such as High, Medium, or Low. Maps to: Case.PriorityNo46.0
statusStringThe status of the case. Maps to: Case.StatusNo46.0
subjectStringThe subject of the case. Limit: 255 characters. Maps to: Case.SubjectYes46.0
typeStringThe type of case, such as Feature Request or Question. Maps to: Case.TypeNo46.0
suppliedCompanyStringThe company name that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedCompanyNo46.0
suppliedEmailStringThe email address that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedEmailNo46.0
suppliedNameStringThe name that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedNameNo46.0
suppliedPhoneStringThe phone number that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedPhoneNo46.0