Care Request Case

Case related to the care request.

Property NameTypeDescriptionFilter Group and VersionAvailable Version
accountNameStringName of the account.Big, 46.046.0
caseNumberStringCase number.Big, 46.046.0
caseOriginStringThe source of the case, such as Email, Phone, or Web. Maps to: Case.OriginBig, 46.046.0
caseOwnerStringCase owner.Big, 46.046.0
caseReasonStringThe reason why the case was created, such as Instructions not clear, or User didn’t attend training. Maps to: Case.ReasonBig, 46.046.0
closedBooleanIndicates if the case is closed.Big, 46.046.0
contactNameStringContact Name.Big, 46.046.0
createdByStringCase created by.Big, 46.046.0
dateClosedStringDate and time when the case was closed.Big, 46.046.0
dateOpenedStringDate and time when the case was opened.Big, 46.046.0
descriptionStringA text description of the case.Big, 46.046.0
escalatedBooleanIndicates if the case is escalated.Big, 46.046.0
lastModifiedByStringLast modified by.Big, 46.046.0
lastModifiedDateStringLast modified date of the case.Big, 46.046.0
lastReferencedDateStringLast referenced date of the case.Big, 46.046.0
lastViewedDateStringLast viewed date of the case.Big, 46.046.0
parentCaseStringParent Case.Big, 46.046.0
priorityStringThe importance or urgency of the case, such as High, Medium, or Low. Maps to: Case.PriorityBig, 46.046.0
statusStringThe status of the case. Maps to: Case.StatusBig, 46.046.0
subjectStringThe subject of the case. Maps to: Case.SubjectBig, 46.046.0
typeStringThe type of case, such as Feature Request or Question. Maps to: Case.TypeBig, 46.046.0
webCompanyStringThe company name that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedCompanyBig, 46.046.0
webEmailStringThe email address that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedEmailBig, 46.046.0
webNameStringThe name that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedNameBig, 46.046.0
webPhoneStringThe phone number that was entered when the case was created. This field can’t be updated after the case has been created. Maps to: Case.SuppliedPhoneBig, 46.046.0