ComplaintCase

Represents the association between a public complaint and its corresponding case. This object is available in API version 52.0 and later.

When a public complaint is raised on the portal, multiple department could be involved and each department can create a case record to track how the complaint is handled. For example, a hazardous chemical complaint can be handled by both the environmental agency and the fire department.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

This object has the following fields.

CaseId

Type: reference
Properties: Create, Filter, Group, Sort, Update
Description: The name of the case that is associated with the complaint.

This is a relationship field.
Relationship Name: Case
Relationship Type: Lookup
Refers To: Case

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The most recent date on which a user referenced this record.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The most recent date on which a user viewed this record.

Name

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: The ID of the complaint being raised.

OwnerId

Type: reference
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: The ID of the complaint case record owner.

This is a polymorphic relationship field.
Relationship Name: Owner
Relationship Type: Lookup
Refers To: Group, User

PublicComplaintId

Type: reference
Properties: Create, Filter, Group, Sort, Update
Description: The name of the public complaint that is associated to the complaint being raised.

This is a relationship field.
Relationship Name: PublicComplaint
Relationship Type: Lookup
Refers To: PublicComplaint

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ComplaintCaseFeed: Feed tracking is available for the object.
ComplaintCaseHistory: History is available for tracked fields of the object.
ComplaintCaseOwnerSharingRule: Sharing rules are available for the object.
ComplaintCaseShare: Sharing is available for the object.