AgentExchange App Analytics Developer Cookbook

Delve deeper into your AgentExchange App Analytics managed package usage data by creating key performance indicators (KPIs). First, complete some prerequisites and retrieve your App Analytics data. Next, prepare your CRM Analytics environment. Finally, to build your KPIs, complete App Analytics recipes.

Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions

AgentExchange App Analytics is subject to certain usage restrictions as described in the ISV Program Policies.

Note

What Are Recipes?

The AgentExchange App Analytics Developer Cookbook uses two distinct types of recipes: CRM Analytics recipes and App Analytics recipes. The CRM Analytics recipes are foundational work that you must complete before creating App Analytics recipes. App Analytics recipes build on your CRM Analytics recipe analytics environment and result in key performance indicators (KPIs).
Before You Begin

Complete these prerequisites before you create App Analytics recipes.
CRM Analytics Recipes

Set up your org to create AgentExchange App Analytics recipes by building your CRM Analytics environment. You first create a country-codes dataset. Then you create two CRM Analytics recipes to produce a dataset of your subscriber info, and an aggregate dataset of all of your daily data.
App Analytics Recipes

To understand how your customers are using your managed packages and components, create App Analytics recipes. Each App Analytics recipe produces a CRM Analytics lens and is a key performance indicator (KPI). Use CRM Analytics dashboards to visualize your KPIs and gain deeper insights.