Troubleshoot Subscriber Issues

Use the Subscriber Support Console to access information about your subscribers. Subscribers can also grant you login access to troubleshoot issues directly within your app. After you’re granted access, you can log in to the subscriber’s org and view their configuration and data to troubleshoot and resolve issues.

To access the Subscriber Overview page, click the organization’s name from the Subscribers tab in the LMA.

This feature is available to eligible Salesforce partners. For more information on the Partner Program, including eligibility requirements, see www.salesforce.com/partners.

Note

Request Login Access from Subscribers

To log in to a subscriber org, first request login access from the subscriber.
Log In to Subscriber Orgs

After your subscriber has granted you login access, you can log in to the subscriber org to troubleshoot the issue.
Debug Subscriber Orgs

After logging in to a subscriber’s org, you can view logs and initiate ISV Customer Debugger sessions.