Troubleshoot the License Management App

If you’re experiencing issues with the License Management App, review these troubleshooting tips.

• Leads and Licenses Aren’t Being Created in the License Management App

  When a customer installs your package, leads and license records are created. If these records aren’t being created, review these configurations in the License Management Org (LMO). If you resolve your issue using one of these recommendations, your missing licenses appear in the LMA within a few days.

• Proxy User Has Deactivated Message in the LMA

  If you’re editing a license and see a “proxy user has deactivated” message, it’s possible that the subscriber org is locked, deleted, or disabled.