Service Connector API
The Service Connector API is the interface between your partner telephony or Contact Center as a Service (CCaaS) system and your Salesforce org. Use it to pass information to Salesforce and to receive events back from Salesforce.
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Key Features
  • Base Connector API
    Initialize the Connector API and send information to Salesforce when events occur in your CCaaS or telephony system.
  • Connector API Methods
    Implement these methods to receive notifications when messaging or telephony events occur within your Salesforce org.
  • Partner-ready integration
    Purpose-built for partners implementing Bring Your Own Channel for CCaaS or Salesforce Voice with Partner Telephony.