Requirements for the iOS SDK

The Agentforce SDK requires iOS 17.0 or higher, Xcode version 16.0 or higher and Swift version 5.0 or higher.

Development Environment

To develop using the Agentforce SDK, you’ll need:

iOS: Version 17.0 or later
Xcode: Version 16.0 or later
Swift: Version 5.0 or later
CocoaPods: Version 1.10.1 or higher (if using CocoaPods)

Required Permissions

Several features of the SDK require you to add values to your project’s Info property list (Info.plist).

Camera and Photos

Add descriptions for why the app wants to access the device’s camera and photo library. This functionality is necessary when a customer attempts to send an image attachment to a rep.

Add string values for Privacy - Camera Usage Description and Privacy - Photo Library Usage Description.

1<key>NSCameraUsageDescription</key>
2<string>Used when sending an image to a rep.</string>
3<key>NSPhotoLibraryUsageDescription</key>
4<string>Used when sending an image to a rep.</string>

Access to Files

Allow the app to access files on the device so that a customer can share a file with the rep.

Set Supports opening documents in place and Application supports iTunes file sharing to YES.

1<key>LSSupportsOpeningDocumentsInPlace</key>
2<true/>
3<key>UIFileSharingEnabled</key>
4<true/>

Access to Microphone and Speech Recognition

Allow the app access to the microphone so that a customer may provide voice input, for voice transcription to an agent or rep.

Add descriptions for Privacy - Speech Recognition Usage Description and Privacy - Microphone Usage Description.

1<key>NSSpeechRecognitionUsageDescription</key>
2<string>You can use voice input to interact with an agent.</string>
3<key>NSMicrophoneUsageDescription</key>
4<string>Audio is recorded to transcribe text for voice input; it's deleted after transcription.</string>

Next Steps

Installation: See Install the SDK for dependency setup
Integration: See Integration Guide for implementation