Agentforce Voice with SIP Regional Availability Chart
This document displays regional availability details for Genesys and Vonage, CCaaS partners that support Agentforce Voice with SIP.
The Genesys regional availability chart displays the regional availability details for integrating Agentforce Voice with SIP with the Genesys partner CCaaS system. Refer to the Genesys BYOC Cloud public SIP IP addresses site for a list of the public IP addresses currently used by Genesys services across different regions.
| Genesys Mapped Location | Agentforce Voice Region | Preferred Customer CCaaS Locations | SBC FQDN |
|---|---|---|---|
| US West (Oregon) / usw2 | US-WEST | USA West | gateway.afvsip.thb01.uengage1.sfdc-lywfpd.salesforce-ccaas.com |
| US East (Northern Virginia) / use1 | N.VIRGINIA, US-EAST | USA East | gateway.afvsip.thb01.uengage1.sfdc-yfeipo.salesforce-ccaas.com |
| Asia Pacific (Singapore) / apse1 | SINGAPORE | Singapore | gateway.afvsip.thb01.uengage1.sfdc-hvhps.salesforce-ccaas.com |
| Europe (London) / euw2 | LONDON,UK | UK | gateway.afvsip.thb01.uengage1.sfdc-5pakla.salesforce-ccaas.com |
| Asia Pacific (Mumbai) / aps1 | MUMBAI, INDIA | India | gateway.afvsip.thb01.uengage1.sfdc-y37hzm.salesforce-ccaas.com |
| Asia Pacific (Tokyo) / apne1 | TOKYO, JAPAN | Japan | gateway.afvsip.thb01.uengage1.sfdc-mchho0.salesforce-ccaas.com |
| Asia Pacific (Sydney) / apse2 | SYDNEY, AUS | Australia, NZ | gateway.afvsip.thb01.uengage1.sfdc-vwfla6.salesforce-ccaas.com |
| Canada (Central) / cac1 | CANADA | Canada | gateway.afvsip.thb01.uengage1.sfdc-58ktaz.salesforce-ccaas.com |
| South America (São Paulo) / sae1 | SÃO PAULO, BRAZIL | Brazil | gateway.afvsip.thb01.uengage1.sfdc-xwy4ub.salesforce-ccaas.com |
| Europe (Frankfurt) / euc1 Europe (Zurich) / euw1 Ireland | FRANKFURT, GERMANY | Germany, France, Italy, Switzerland, Sweden, Finland, Denmark, Spain, Belgium, Greece, Poland, Portugal, Hungary, Luxembourg, Norway, Turkey, Croatia, Ireland | gateway.afvsip.thb01.uengage1.sfdc-yzvdd4.salesforce-ccaas.com |
The Vonage regional availability chart displays the regional availability details for integrating Agentforce Voice with SIP with the Vonage partner CCaaS system.
| Vonage Mapped Location | Agentforce Voice Region | Preferred Customer CCaaS Locations | SBC FQDN |
|---|---|---|---|
| North America (NAM) / US West | US-WEST | USA West | gateway.afvsip.thb01.uengage1.sfdc-lywfpd.salesforce-ccaas.com |
| North America (NAM) / US East | N.VIRGINIA, US-EAST | USA East | gateway.afvsip.thb01.uengage1.sfdc-yfeipo.salesforce-ccaas.com |
| Asia Pacific (APAC) / Singapore | SINGAPORE | Singapore | gateway.afvsip.thb01.uengage1.sfdc-hvhps.salesforce-ccaas.com |
| Europe (EMEA) / London | LONDON,UK | UK, Ireland | gateway.afvsip.thb01.uengage1.sfdc-5pakla.salesforce-ccaas.com |
| Asia Pacific (APAC) / Sydney | SYDNEY, AUS | Australia, NZ | gateway.afvsip.thb01.uengage1.sfdc-vwfla6.salesforce-ccaas.com |
| Europe (EMEA) / Frankfurt | FRANKFURT, GERMANY | Germany, France, Italy, Switzerland, Sweden, Finland, Denmark, Spain, Belgium, Greece, Poland, Portugal, Hungary, Luxembourg, Norway, Turkey, Croatia | gateway.afvsip.thb01.uengage1.sfdc-yzvdd4.salesforce-ccaas.com |