Agentforce Voice with SIP Regional Availability Chart

This document displays regional availability details for Genesys, a CCaaS partner that supports Agentforce Voice with SIP.

The Genesys regional availability chart displays the regional availability details for integrating Agentforce Voice with SIP with the Genesys partner CCaaS system. Refer to Genesys' https://help.genesys.cloud/articles/byoc-cloud-public-sip-ip-addresses/ site for a list of the public IP addresses currently used by Genesys services across different regions.

Genesys Mapped LocationAgentforce Voice RegionPreferred Customer CCaaS LocationsSBC FQDN
US West (Oregon) / usw2US-WESTUSA Westgateway.afvsip.thb01.uengage1.sfdc-lywfpd.salesforce-ccaas.com
US East (Northern Virginia) / use1N.VIRGINIA, US-EASTUSA Eastgateway.afvsip.thb01.uengage1.sfdc-yfeipo.salesforce-ccaas.com
Asia Pacific (Singapore) / apse1SINGAPORESingaporegateway.afvsip.thb01.uengage1.sfdc-hvhps.salesforce-ccaas.com
Europe (London) / euw2LONDON,UKUK, Irelandgateway.afvsip.thb01.uengage1.sfdc-5pakla.salesforce-ccaas.com
Asia Pacific (Mumbai) / aps1MUMBAI, INDIAIndiagateway.afvsip.thb01.uengage1.sfdc-y37hzm.salesforce-ccaas.com
Asia Pacific (Tokyo) / apne1TOKYO, JAPANJapangateway.afvsip.thb01.uengage1.sfdc-mchho0.salesforce-ccaas.com
Asia Pacific (Sydney) / apse2SYDNEY, AUSAustralia, NZgateway.afvsip.thb01.uengage1.sfdc-vwfla6.salesforce-ccaas.com
Canada (Central) / cac1CANADACanadagateway.afvsip.thb01.uengage1.sfdc-58ktaz.salesforce-ccaas.com
South America (São Paulo) / sae1SÃO PAULO, BRAZILBrazilgateway.afvsip.thb01.uengage1.sfdc-xwy4ub.salesforce-ccaas.com
Europe (Frankfurt) / euc1 Europe (Zurich) / euc2FRANKFURT, GERMANYGermany, France, Italy, Switzerland, Sweden, Finland, Denmark, Spain, Belgium, Greece, Poland, Portugal, Hungary, Luxembourg, Norway, Turkey, Croatiagateway.afvsip.thb01.uengage1.sfdc-yzvdd4.salesforce-ccaas.com