Live Agent Developer's Guide

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Customizing Deployments with the Deployment API

A deployment is a place on your company's website that's enabled for Live Agent. You can customize deployments using the Live Agent Deployment API.

A deployment consists of a few lines of JavaScript that you add to a Web page. Your organization can have a single Live Agent deployment or multiple deployments. For example, if you have a single service center that supports multiple websites, creating a separate deployment for each site lets you present different chat windows to your visitors. Each deployment includes a chat window, which visitors use to chat with support agents.

The Deployment API is a JavaScript-based API that lets you customize your deployments to specify back-end functionality.