Live Agent Developer's Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment API
Creating Deployments
Logging Deployment Activity with the Deployment API
Customizing Your Chat Window with the Deployment API
Launching a Chat Request with the Deployment API
Customizing Visitor Details with the Deployment API
Creating Records Automatically with the Deployment API
Customizing Chat Buttons with the Deployment API
Customizing Automated Chat Invitations with the Deployment API
Deployment API Code Sample
Pre-Chat Forms Overview
Accessing Chat Details with the Pre-Chat API
Create Records Automatically with the Pre-Chat API
Customize Chat Windows with Visualforce
Post-Chat Pages Overview
Set Up Direct-to-Agent Chat Routing with the Deployment API
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Customize Deployments with the Deployment API

A deployment is a place on your company’s website that’s enabled for Live Agent. You can customize deployments by using the Live Agent Deployment API.

A deployment consists of a few lines of JavaScript that you add to a Web page. Your organization can have a single Live Agent deployment or multiple deployments. For example, if you have a single service center that supports multiple websites, creating a separate deployment for each site enables you to present multiple chat windows to your visitors. Each deployment includes a chat window, which visitors use to chat with support agents.

The Deployment API is a JavaScript-based API that lets you customize your deployments to specify back-end functionality.