Prerequisites

Before you customize Live Agent, make sure:

• Live Agent is enabled in your organization. Refer to the Live Agent Implementation Guide for detailed information.
• Your administrator has granted you a Live Agent feature license. Although you can customize the product without a feature license, having one will allow you to access and test your customizations.
• You’ve created a Force.com site and uploaded images as static resources for your chat buttons and windows. Your site needs to have the following information:
  • A site label and a site name
  • A site contact
  • The active site's home page
  • A site template
  If you plan to customize Live Agent without using a Force.com site, skip this step.