Live Agent Developer's Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment API
Pre-Chat Forms Overview
Accessing Chat Details with the Pre-Chat API
Create Records Automatically with the Pre-Chat API
Customize Chat Windows with Visualforce
Post-Chat Pages Overview
Set Up Direct-to-Agent Chat Routing with the Deployment API
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Prerequisites

Before you customize Live Agent, make sure:

  • Live Agent is enabled in your organization.
  • Your administrator has granted you a Live Agent feature license. Although you can customize the product without a feature license, having one will allow you to access and test your customizations.
  • You’ve created a Force.com site and uploaded images as static resources for your chat buttons and windows. If you plan to customize Live Agent without using a Force.com site, skip this step.

When using a Force.com site for Live Agent custom chat pages, avoid using the path “/liveagent” in the URL. This path sometimes causes errors with the incoming and outgoing chat notification sounds, so agents will be unable to hear their chat updates.

Note