The legacy chat product is scheduled for retirement on
February 14, 2026, and is in maintenance mode until then. During
this phase, you can continue to use chat, but we no longer recommend
that you implement new chat channels. To avoid service interruptions
to your customers, migrate to Messaging for In-App and
Web before that date. Messaging offers many of the
chat features that you
love plus asynchronous conversations that can be picked back up at
any time. Learn about chat retirement in Help.
Before you customize Chat, make sure:
- Chat is enabled in your organization.
- Your administrator has granted you a Chat feature license. Although you can customize
the product without a feature license, having one will allow you to access and
test your customizations.
- You've created a Salesforce site and uploaded images as static resources for your chat
buttons and windows. If you plan to customize Chat without using a Salesforce
site, skip this step.
When using a Salesforce site for Chat custom chat pages, avoid using the path
“/liveagent” in the URL. This path sometimes causes errors with the incoming and
outgoing chat notification sounds, so agents will be unable to hear their chat
updates.
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