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EntitlementTemplate

Represents predefined terms of customer support for a product (Product2).

Fields

Field Label API Field Name Type Length Precision Scale
Business Hours BusinessHoursId reference 15
Cases Per Entitlement CasesPerEntitlement int 9 0
Created By CreatedById reference 15
Created Date CreatedDate datetime
Entitlement Process SlaProcessId reference 15
Entitlement Template ID Id id 15
Entitlement Template Name Name string 120
Last Modified By LastModifiedById reference 15
Last Modified Date LastModifiedDate datetime
Per Incident IsPerIncident boolean
System Modstamp SystemModstamp datetime
Term (Days) Term int 9 0
Type Type picklist 40