No Results

Search Tips:

Please consider misspellings
Try different search keywords

EntitlementTemplate

Represents predefined terms of customer support for a product (Product2). This object is available in API version 18.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see EntitlementTemplate in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length
`BusinessHoursId`	Business Hours ID	reference		18
`CasesPerEntitlement`	Cases Per Entitlement	int	9
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`Id`	Entitlement Template ID	id		18
`IsPerIncident`	Per Incident	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`Name`	Entitlement Template Name	string		120
`NamespacePrefix`	Namespace Prefix	string		15
`SlaProcessId`	Entitlement Process ID	reference		18
`SystemModstamp`	System Modstamp	datetime
`Term`	Term (Days)	int	9
`Type`	Type	picklist		255

Login

Products

Experiences

Agentforce

Sales

Service

Marketing

Commerce

Analytics

Slack

Net Zero

Small Business

Data

Salesforce Platform

Customer Success

Partner Apps & Experts

Discover the #1 AI CRM

Discover the #1 AI CRM

Automotive

Communications

Engineering, Construction & Real Estate

Consumer Goods

Education

Energy & Utilities

Financial Services

Healthcare & Life Sciences

Manufacturing

Media

Nonprofit

Professional Services

Public Sector

Retail

Technology

Travel, Transportation & Hospitality

Explore Salesforce for industries.

Explore Salesforce for industries.

Customer Stories

Salesforce on Salesforce Stories

Trailblazer Stories

Explore success stories.

Explore success stories.

Learning on Trailhead

Events

Resources

Blogs

Become a Trailblazer.

Become a Trailblazer.

Help & Documentation

Communities

Services & Plans

Account Management

Questions? We can help.

Questions? We can help.

About Salesforce

Our Values

Our Impact

Careers

Newsroom

Legal

More Salesforce Brands

Hear our story.

Hear our story.

Events

My List

Explore Salesforce+.

Explore Salesforce+.

Login

Products

Experiences

Contact Us

By phone

Online

Products

Experiences

Developer Centers

Salesforce Platform

Industries

Resources

Developer Tools

Build Skills