Live Agent Developer's Guide
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About This Guide
Live Agent lets service organizations connect with customers
or website visitors in real time through a Web-based, text-only live chat. This guide is for developers who are responsible for customizing Live Agent according to their company’s needs. It provides several
examples to help you understand and create customized chat windows,
buttons, forms, and pages.
You can customize Live Agent to create a personalized chat experience for your customer
service agents and the customers they serve using custom code. In
this guide, we’ll show you how to:
- Customize deployments using the Deployment API.
- Customize the appearance of customer-facing chat windows using Visualforce pages and components.
- Create pre-chat forms to gather information from customers before they begin a chat with an agent.
- Create post-chat pages that appear to customers after a chat is complete.
Additionally, you can customize these and other Live Agent components through Salesforce settings. For more information, see “Customize Your Live Agent Implementation” in the Salesforce help.