Live Agent Developer's Guide
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About This Guide
Customize Live Agent to
fit your company’s needs. This guide provides several examples to help you understand
and create customized chat windows, buttons, forms, and pages.
Live Agent lets service organizations connect with customers
or website visitors in real time through a Web-based, text-only live chat. You can
customize Live Agent
to create a personalized chat experience for your customer service agents and the
customers they serve using custom code. In this guide, we’ll show you how to:
- Customize deployments using the Deployment API.
- Customize the appearance of customer-facing chat windows using Visualforce pages and components.
- Create pre-chat forms to gather information from customers before they begin a chat with an agent.
- Create post-chat pages that appear to customers after a chat is complete.
Additionally, you can customize these and other Live Agent components through Salesforce settings. For more information, see “Customize Your Live Agent Implementation” in the Salesforce help.