Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
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About This Guide

Customize Chat to fit your company’s needs. This guide provides several examples to help you understand and create customized chat windows, buttons, forms, and pages.

This guide explains how to use the Chat API. If you're not already using Chat, check out Messaging for In-App and Web, a newer chat solution for websites and mobile apps.

Note

Chat lets service organizations connect with customers or website visitors in real time through a Web-based, text-only live chat. You can customize Chat to create a personalized chat experience for your customer service agents and the customers they serve using custom code. In this guide, we’ll show you how to:

Additionally, you can customize these and other Chat components through Salesforce settings. For more information, see Chat with Customers on Your Website in the Salesforce Help.