Service Cloud Chat Developer Guide
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About This Guide
Customize Chat to fit your company’s needs. This guide provides several examples
to help you understand and create customized chat windows, buttons, forms, and
pages.
Chat lets service organizations connect with customers or website visitors in real time through a
Web-based, text-only live chat. You can customize Chat to create a
personalized chat experience for your customer service agents and the
customers they serve using custom code. In this guide, we’ll show you
how to:
- Customize deployments using the Deployment API.
- Customize the appearance of customer-facing chat windows using Visualforce pages and components.
- Create pre-chat forms to gather information from customers before they begin a chat with an agent.
- Create post-chat pages that appear to customers after a chat is complete.
Additionally, you can customize these and other Chat components through Salesforce settings. For more information, see “Customize Your Chat Implementation” in the Salesforce help.