Force.com Apex Code Developer's Guide

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Knowledge Management

Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need. Users can write, publish, archive, and manage articles using Apex in addition to the Salesforce user interface.

Use the methods in the KbManagement.PublishingService class to manage the following parts of the lifecycle of an article and its translations:
  • Publishing
  • Updating
  • Retrieving
  • Deleting
  • Submitting for translation
  • Setting a translation to complete or incomplete status
  • Archiving
  • Assigning review tasks for draft articles or translations

Date values are based on GMT.

Note

To use the methods in this class, you must enable Salesforce Knowledge. See Salesforce Knowledge Implementation Guide for more information on setting up Salesforce Knowledge.