Apex Developer Guide

Getting Started
Writing Apex
Ways to Invoke Apex
Invoking Apex
Apex Transactions and Governor Limits
Using Salesforce Features with Apex
Actions
Approval Processing
Authentication
Chatter Answers and Ideas
Chatter in Apex
Moderate Chatter Private Messages with Triggers
Moderate Feed Items with Triggers
Communities
Email
Platform Cache
Salesforce Knowledge
Knowledge Management
Promoted Search Terms
Suggest Salesforce Knowledge Articles
Salesforce Connect
Salesforce Reports and Dashboards API via Apex
Force.com Sites
Support Classes
Territory Management 2.0
Visual Workflow
Integration and Apex Utilities
Finishing Touches
Reference
Appendices
Glossary
PDF

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Knowledge Management

Users can write, publish, archive, and manage articles using Apex in addition to the Salesforce user interface.
Use the methods in the KbManagement.PublishingService class to manage the following parts of the lifecycle of an article and its translations:
  • Publishing
  • Updating
  • Retrieving
  • Deleting
  • Submitting for translation
  • Setting a translation to complete or incomplete status
  • Archiving
  • Assigning review tasks for draft articles or translations

Date values are based on GMT.

Note

To use the methods in this class, you must enable Salesforce Knowledge. See Salesforce Knowledge Implementation Guide for more information on setting up Salesforce Knowledge.