ISVforce Guide
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OEM User License Comparison
Introduction
- OEM Embedded—A full Force.com license with contractual restrictions. It prohibits Create, Read, Update, and Delete on Leads, Opportunities, Products, Cases, Solutions, Campaigns, and Contracts.
- ISV Portal—An Authenticated Website license with basic data sharing options (manual sharing to user and participation in sharing groups is not permitted). Users can only log in via Force.com Sites. This is best used when projected user volumes will exceed 100,000.
- ISV Portal with Sharing—A Customer Portal Manage Custom license with full sharing capabilities. User can only log in via Force.com Sites. This is best used when projected user volumes are under 100,000 and granular security access is required.
- Customer Community—The Customer Community license is similar to a High Volume Customer Portal license and is well-suited for business-to-consumer communities with large numbers of external users.
- Partner Community—The Partner Community license is similar to a Gold Partner license and is well-suited for business-to-business communities, such as a partner community.
End users can’t develop applications or extend applications by creating additional custom objects, but they can have access to additional applications as long as those applications are sold with an embedded or ISVforce license.
Portal licenses can’t be used to access any other application or functionality except for that of the application with which it was sold.
—Included in license- $—Available as an add-on for an additional fee
- C—Create access to the object
- R—Read access to the object
- U—Update access to the object
- D—Delete access to the object
Objects
| Object Accessed | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Partner Community |
|---|---|---|---|---|---|
| Accounts | CRUD | CRU | R | CRUD | |
| Activities, Tasks | CRUD | R | CRUD | ||
| Assets | CRU | CRUD | CRUD | ||
| Calendar, Events | CRUD | CRUD | |||
| Cases | CRU | CR | CR | ||
| Contacts | CRUD | CRU | R | CRUD | |
| Content | CRUD | R | CRUD | ||
| Contracts* | CRUD | CRU | CRU | CRUD | CRUD |
| Documents | CRUD | R | R | CRUD | R |
| Entitlements | CRU | CRUD | CRUD | ||
| Ideas | CR | CR | CR | CR | CR |
| Orders* | CRUD | CRU | CRU | CRUD | CRUD |
| Products & Price Books* | CRUD | CRU | CRU | R | R |
| Questions and Answers | CR | CR | CR | CR | |
| Quotes | |||||
| Solutions | R | R | R |
* With the Orders Platform permission set license (PSL), available to OEM partners only, administrators can give users with Force.com user licenses access to Contracts, Products, Price Books, and Orders. Orders functionality is automatically available to all licenses except the Force.com licenses, which explicitly require the new PSL to grant access.
User Features
| User Feature | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Partner Community |
|---|---|---|---|---|---|
| Knowledge | R | R | R | ||
| Send Mass Email | |
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| Mobile (Full) | |
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| Identity | |
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| Visual Workflow | |
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User Permissions
| User Permission | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Partner Community |
|---|---|---|---|---|---|
| Create and Customize Reports | |
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| View Reports | |
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| Create and Customize Dashboards | |
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| View Dashboards* | |
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| Enhanced User/Role Based Sharing | |
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| Identity | |
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| Identity Connect | |||||
| Chatter (Groups, Files, Profiles) | |
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| Submit Workflow Approvals | |
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| Work.com | $ | $ | $ | $ | $ |
| Custom Apps Limit | 1 | ||||
| Custom Tabs Limit | 25 | 25 | 25 | 25 | 25 |
| Custom Objects Limit | 200** | 200 | 200 | 200 | 200 |
* The running user of a dashboard must be a Force.com user to view the dashboard. Dashboards using the Force.com administrator as the running user are not viewable by other Force.com license types.
** The limit of 400 custom objects applies to the primary app offering. Subscribers cannot create their own custom objects.
Storage Limits
| Additional Organization Limits (Added Per User) | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Partner Community |
|---|---|---|---|---|---|
| Data Storage | 20 MB | 0 | 2 MB | 0 | 5 MB |
| File Storage | 2 GB | 0 | 0 | 0 | 0 |
For data storage, each OEM Embedded organization is allocated either 1 GB or a per-user limit, whichever is greater. For example, an OEM Embedded organization with 20 users receives 1 GB because 20 users multiplied by 20 MB per user is 400 MB, which is less than the 1 GB minimum. An OEM Embedded organization with 100 users receives more than the 1 GB minimum because 100 users multiplied by 20 MB per user is 2 GB.
For file storage, each OEM Embedded organization is allocated a per-user limit multiplied by the number of users in the organization plus an additional per-organization allocation of 11 GB. For example, an OEM Embedded organization with 600 users receives 1,211 GB of file storage, or 2 GB per user multiplied by 600 users plus an additional 11 GB.
| Salesforce Edition | Data Storage Minimum per Organization | File Storage Minimum per Organization | Storage Allocation Per User License |
|---|---|---|---|
| OEM Embedded | 1 GB, plus 5 MB for each Gold Partner license | 11 GB | 20 MB of data storage and 2 GB of file storage |
API Limits
The following table lists the limits for the total API requests (calls) per 24-hour period for an OEM Embedded organization.
Limits are enforced against the aggregate of all API calls made by the organization in a 24 hour period; limits are not on a per-user basis. When an organization exceeds a limit, all users in the organization may be temporarily blocked from making additional calls. Calls will be blocked until usage for the preceding 24 hours drops below the limit.