ISVforce Guide

Introduction
ISVforce Quick Start
Designing and Building Your App
Packaging and Testing Your App
Passing the Security Review
Publish Your Offering on the AppExchange
Manage Orders
Managing Licenses
Manage Features
Provide a Free Trial
Supporting Your AppExchange Customers
Upgrading Your App
Appendices
ISVforce User License Comparison
OEM User License Comparison
Glossary
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OEM User License Comparison

Compare object access, user permissions and features, and org limits for the license types available to partners.

License Types and Availability

Starting Spring ’16, Partner Community licenses are no longer available for resale. If you’re a partner with a customer who requires similar features, consider a Customer Community Plus license instead.

Note

The following licenses are available to new and existing ISV partners.
  • OEM Embedded—A full Force.com license with contractual restrictions. It prohibits Create, Read, Update, and Delete on Leads, Opportunities, Cases, Solutions, and Campaigns.
  • Customer Community—Similar to a High Volume Customer Portal license. Well suited for business-to-consumer communities with a large number of external users.*
  • Customer Community Plus—Similar to the Customer Community license, but adds more storage and access to features like Roles and Sharing.*
The following licenses aren’t available to new partners, but can be resold by existing partners where noted.
  • Partner Community—Similar to a Gold Partner license. Well suited for business-to-business communities, such as a partner community. Existing partners who currently sell Partner Community licenses can continue offering them.*
  • ISV Portal—An Authenticated Website license with basic data sharing options (manual sharing to user and participation in sharing groups is not permitted). Users can only log in via Force.com Sites. This is best used when projected user volumes will exceed 100,000. This legacy license type is no longer available.*
  • ISV Portal with Sharing—A Customer Portal Manage Custom license with full sharing capabilities. Users can log in only via Force.com Sites. Best used when projected user volumes are under 100,000 and granular security access is required. This legacy license type is no longer available.*

Licenses sold by partners can only be used to access the partner’s app. End users can’t develop or extend apps by creating custom objects, but they can access additional apps as long as those apps are sold with an embedded license.

* Licenses can be assigned to external users only.

The following symbols are used in the tables:
  • Check indicates included—Included in license
  • $—Available as an add-on for a fee
  • C—Create access to the object
  • R—Read access to the object
  • U—Update access to the object
  • D—Delete access to the object

Objects

Object Accessed OEM Embedded ISV Portal ISV Portal with Sharing Customer Community Customer Community Plus Partner Community
Accounts CRUD CRU R CRU CRUD
Activities, Tasks CRUD R CRU CRUD
Calendar, Events CRUD CRUD
Contacts CRUD CRU R CRU CRUD
Content CRUD R View and Upload CRUD
Contracts* CRUD CRU CRU CRUD CRUD CRUD
Documents CRUD R R R R R
Ideas CR CR CR CR CR CR
Orders* CRUD CRU CRU CRUD CRUD CRUD
Products & Price Books* CRUD CRU CRU R R R
ISV Custom Object CRUD CRUD CRUD CRUD CRUD CRUD

* With the Orders Platform permission set license (PSL), available to OEM partners only, administrators can give users with Force.com user licenses access to Contracts, Products, Price Books, and Orders. Orders functionality is automatically available to all licenses except the Force.com licenses, which explicitly require the new PSL to grant access.

User Features

User Feature OEM Embedded ISV Portal ISV Portal with Sharing Customer Community Customer Community Plus Partner Community
Knowledge $ R R R R
Send Mass Email Check indicates included
Salesforce Mobile App Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included
Identity Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included
Visual Workflow Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included
Territory Management Check indicates included Check indicates included Check indicates included

User Permissions

User Permission OEM Embedded ISV Portal ISV Portal with Sharing Customer Community Customer Community Plus Partner Community
Create and Customize Reports Check indicates included Create and Manage Create and Manage
View Reports Check indicates included Check indicates included Check indicates included Check indicates included
Create and Customize Dashboards Check indicates included Create and Manage
View Dashboards* Check indicates included Check indicates included Check indicates included
Enhanced User/Role Based Sharing Check indicates included Check indicates included Check indicates included Check indicates included
Identity Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included
Identity Connect Check indicates included
Chatter (Groups, Files, Profiles) Check indicates included Check indicates included Check indicates included Check indicates included
Submit Workflow Approvals Check indicates included Check indicates included Check indicates included Check indicates included Check indicates included
Custom Apps Limit 1
Custom Tabs Limit 25 25 25 25 25
Custom Objects Limit 400** 200 200 200 200

* The running user of a dashboard must be a Force.com user to view the dashboard. Dashboards using the Force.com administrator as the running user are not viewable by other Force.com license types.

** The limit of 400 custom objects applies to the primary app offering. Subscribers cannot create their own custom objects.

Storage Limits

Additional Organization Limits (Added Per User) OEM Embedded ISV Portal ISV Portal with Sharing Customer Community Customer Community Plus Partner Community
Data Storage 20 MB 0 2 MB 0

2 MB per member (member-based license)

1 MB per member (login-based license)

 5 MB
File Storage 2 GB 0 0 0 0 0

For data storage, each OEM Embedded organization is allocated either 1 GB or a per-user limit, whichever is greater. For example, an OEM Embedded organization with 20 users receives 1 GB because 20 users multiplied by 20 MB per user is 400 MB, which is less than the 1 GB minimum. An OEM Embedded organization with 100 users receives more than the 1 GB minimum because 100 users multiplied by 20 MB per user is 2 GB.

For file storage, each OEM Embedded organization is allocated a per-user limit multiplied by the number of users in the organization plus a per organization allocation of 11 GB. For example, an OEM Embedded organization with 600 users receives 1,211 GB of file storage, or 2 GB per user multiplied by 600 users plus 11 GB.

Salesforce Edition Data Storage Minimum per Organization File Storage Minimum per Organization Storage Allocation Per User License
OEM Embedded 1 GB, plus 5 MB for each Gold Partner license 11 GB 20 MB of data storage and 2 GB of file storage

API Limits

The following table lists the limits for the total API requests (calls) for an OEM Embedded org.

Salesforce Edition API Calls Per License Type Total Calls Per 24-Hour Period
OEM Embedded
  • Salesforce: 1,000
  • Salesforce Platform: 1,000
 15,000 + (number of licenses x calls per license type), up to a maximum of 1,000,000

Limits are enforced against the aggregate of all API calls made by the org in a 24 hour period. Limits are not on a per-user basis. When an org exceeds a limit, all users in the org can be temporarily blocked from making additional calls. Calls are blocked until usage for the preceding 24 hours drops below the limit.