ISVforce Guide
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OEM User License Comparison
License Types and Availability
- OEM Embedded—A full Lightning Platform license with contractual restrictions. It prohibits Create, Read, Update, and Delete on Leads, Opportunities, Cases, Solutions, and Campaigns.
- Customer Community—Similar to a High Volume Customer Portal license. Well suited for business-to-consumer communities with many external users.*
- Customer Community Plus—Similar to the Customer Community license, but adds more storage and access to features like Roles and Sharing.*
- Partner Community—Similar to a Gold Partner license. Well suited for business-to-business communities, such as a partner community. Existing partners who currently sell Partner Community licenses can continue offering them.*
- ISV Portal—An Authenticated Website license with basic data sharing options (manual sharing to user and participation in sharing groups is not permitted). Users can only log in via Lightning Platform Sites. An ISV Portal license is best used when projected user volumes exceed 100,000. This legacy license type is no longer available.*
- ISV Portal with Sharing—A Customer Portal Manage Custom license with full sharing capabilities. Users can log in only via Lightning Platform Sites. Best used when projected user volumes are under 100,000 and granular security access is required. This legacy license type is no longer available.*
Licenses sold by partners can only be used to access the partner’s app. End users can’t develop or extend apps by creating custom objects, but they can access other apps as long as those apps are sold with an embedded license.
* Licenses can be assigned to external users only.
-
—Included in
license - $—Available as an add-on for a fee
- C—Create access to the object
- R—Read access to the object
- U—Update access to the object
- D—Delete access to the object
Objects
| Object Accessed | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Customer Community Plus | Partner Community |
|---|---|---|---|---|---|---|
| Accounts | CRUD | CRU | R | CRU | CRUD | |
| Activities, Tasks | CRUD | R | CRU | CRUD | ||
| Calendar, Events | CRUD | CRUD | ||||
| Contacts | CRUD | CRU | R | CRU | CRUD | |
| Content | CRUD | R | View and Upload | CRUD | ||
| Contracts* | CRUD | CRU | CRU | CRUD | CRUD | CRUD |
| Documents | CRUD | R | R | R | R | R |
| Ideas | CR | CR | CR | CR | CR | CR |
| Orders* | CRUD | CRU | CRU | CRUD | CRUD | CRUD |
| Products & Price Books* | CRUD | CRU | CRU | R | R | R |
| ISV Custom Object | CRUD | CRUD | CRUD | CRUD | CRUD | CRUD |
* With the Orders Platform permission set license (PSL), available to OEM partners only, administrators can give users with Lightning Platform user licenses access to Contracts, Products, Price Books, and Orders. Orders functionality is automatically available to all licenses except the Lightning Platform licenses, which explicitly require the new PSL to grant access.
User Features
| User Feature | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Customer Community Plus | Partner Community |
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| Knowledge | $ | R | R | R | R | |
| Send Mass Email | |
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| Original Territory Management* | |
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| Enterprise Territory Management | |
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* Original Territory Management is scheduled for retirement for all customers as of Summer ’20. After the feature is retired, users can’t access the original territory management feature and its underlying data. We encourage you to migrate to Enterprise Territory Management. For more information, see The Original Territory Management Module Retirement.
User Permissions
| User Permission | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Customer Community Plus | Partner Community |
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| Create and Customize Reports | |
Create and Manage | Create and Manage | |||
| View Reports | |
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| Create and Customize Dashboards | |
Create and Manage | ||||
| View Dashboards* | |
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| Enhanced User/Role Based Sharing | |
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| Identity | |
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| Chatter (Groups, Files, Profiles) | |
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| Submit Workflow Approvals | |
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| Custom Apps Limit | 1 | |||||
| Custom Tabs Limit | 25 | 25 | 25 | 25 | 25 | |
| Custom Objects Limit | 400** | 200 | 200 | 200 | 200 |
* The running user of a dashboard must be a Lightning Platform user to view the dashboard. Dashboards using the Lightning Platform administrator as the running user are not viewable by other Lightning Platform license types.
** The limit of 400 custom objects applies to the primary app offering. Subscribers cannot create their own custom objects.
Storage Limits
| Additional Organization Limits (Added Per User) | OEM Embedded | ISV Portal | ISV Portal with Sharing | Customer Community | Customer Community Plus | Partner Community |
|---|---|---|---|---|---|---|
| Data Storage | 20 MB | 0 | 2 MB | 0 |
2 MB per member (member-based license) 1 MB per member (login-based license) |
5 MB |
| File Storage | 2 GB | 0 | 0 | 0 | 0 | 0 |
For data storage, each OEM Embedded organization is allocated a minimum of 10 GB. For example, an OEM Embedded organization with 20 users at 20 MB per user receives 400 MB plus 10 GB, or 10.4 GB total data storage. An OEM Embedded organization with 100 users receives 12 GB because 100 users multiplied by 20 MB per user is 2 GB.
For file storage, each OEM Embedded organization is allocated a per-user limit multiplied by the number of users in the organization plus a per organization allocation of 11 GB. For example, an OEM Embedded organization with 600 users receives 1,211 GB of file storage, or 2 GB per user multiplied by 600 users plus 11 GB.
| Salesforce Edition | Data Storage Minimum per Organization | File Storage Minimum per Organization | Storage Allocation Per User License |
|---|---|---|---|
| OEM Embedded | 1 GB, plus 5 MB for each Gold Partner license | 11 GB | 20 MB of data storage and 2 GB of file storage |
API Limits
The following table lists the limits for the total API requests (calls) for an OEM Embedded org.
| Salesforce Edition | API Calls Per License Type | Total Calls Per 24-Hour Period |
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| OEM Embedded |
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100,000 + (number of licenses x calls per license type) |
Limits are enforced against the aggregate of all API calls made to the org in a 24 hour period. Limits are not on a per-user basis. When an org exceeds a limit, all users in the org can be temporarily blocked from making additional calls. Calls are blocked until usage for the preceding 24 hours drops below the limit.