Salesforce Console Integration Toolkit Developer's Guide

Introducing the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
Methods for Primary Tabs and Subtabs
Methods for Navigation Tabs
Methods for Computer-Telephony Integration (CTI)
fireOnCallBegin()
fireOnCallEnd()
fireOnCallLogSaved()
getCallAttachedData()
getCallObjectIds()
onCallBegin()
onCallEnd()
onCallLogSaved()
onSendCTIMessage()
sendCTIMessage()
setCallAttachedData()
setCallObjectIds()
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Console Events
Methods for Live Agent
Methods for Omni-Channel
Glossary
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Methods for Computer-Telephony Integration (CTI)

Salesforce Call Center seamlessly integrates Salesforce with Computer-Telephony Integration systems. Whether developers create a CTI system with Open CTI or the CTI Toolkit, console users access telephony features through a SoftPhone, which is a call-control tool that appears in the footer of a console. For more information, see “Salesforce Open CTI Overview” and “Call Center Overview” in the Salesforce Help.