Salesforce Console Integration Toolkit Developer's Guide

Introducing the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
Methods for Primary Tabs and Subtabs
Methods for Navigation Tabs
Methods for Computer-Telephony Integration (CTI)
fireOnCallBegin()
fireOnCallEnd()
fireOnCallLogSaved()
getCallAttachedData()
getCallObjectIds()
onCallBegin()
onCallEnd()
onCallLogSaved()
onSendCTIMessage()
sendCTIMessage()
setCallAttachedData()
setCallObjectIds()
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Console Events
Methods for Live Agent
Methods for Omni-Channel
Glossary
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onCallEnd()

Registers a function that is called when a call ends. This method is for computer-telephony integration (CTI); it’s only available in API version 24.0 or later.

Syntax

Arguments

Name Type Description
eventHandler function JavaScript method called when a call ends.

Sample Code–Visualforce

Response

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following fields:

Name Type Description
id string The call object ID of the call which has ended.
duration string The duration of the call.
disposition string The disposition of the call.