LiveChatButton | Metadata API Developer Guide

Represents a Live Agent deployment’s settings for the button that customers click to chat with an agent and the chat window, such as the label that appears on the button and the pre-chat form that appears before a live chat begins. This type extends the Metadata metadata type and inherits its fullName field.

Live Agent chats routed with Omni-Channel aren’t supported in the Metadata API.

Note

File Suffix and Directory Location

LiveChatButton configurations are stored in the <developer_name>.liveChatButton file in the liveChatButtons directory.

Version

LiveChatButton is available in API version 28.0 and later.

Fields

Field Name	Field Type	Description
animation	LiveChatButtonPresentation (enumeration of type string)	The type of animation for a chat invitation. Valid values are: Slide Fade Appear Custom
autoGreeting	string	The customized greeting message that the customer receives when an agent accepts a chat request from the chat button or invitation. Available in API version 29.0 and later.
chasitorIdleTimeout	int	Specifies the amount of idle time before the chat times out. The idle time starts being counted after the agent sends the last chat message. Available in API version 35.0 and later.
chasitorIdleTimeoutWarning	int	Specifies the amount of idle time before a warning appears. The idle time starts being counted after the agent sends the last chat message. Available in API version 35.0 and later.
chatPage	string	Specifies the page that hosts your chat if that page differs from the Live Agent chat window.
customAgentName	string	The agent’s name as it appears to customers in the chat window. Available in API version 29.0 and later.
deployments	LiveChatButtonDeployments	Specifies the deployments associated with the button.
enableQueue	boolean	Indicates whether queuing is enabled (`true`) or not (`false`).
inviteEndPosition	LiveChatButtonInviteEndPosition (enumeration of type string)	The end position of the chat invitation. Valid values include: TopLeft Top TopRight Left Center Right BottomLeft Bottom BottomRight
inviteImage	string	The custom button graphic that appears for the invitation.
inviteStartPosition	LiveChatButtonInviteStartPosition (enumeration of type string)	The start position of the chat invitation. Valid values include: TopLeft TopLeftTop Top TopRightTop TopRight TopRightRight Right BottomRightRight BottomRight BottomRightBottom Bottom BottomLeftBottom BottomLeft BottomLeftLeft Left TopLeftLeft
isActive	boolean	Specifies whether the chat button or invitation is active.
label	string	Specifies the text that appears on the button.
numberOfReroutingAttempts	int	Specifies the number of times a chat request can be rerouted to available agents if all agents reject the chat request. Available in API version 30.0 and later.
offlineImage	string	Specifies the image that appears on the button when no agents are available to chat.
onlineImage	string	Specifies the image that appears on the button when agents are available to chat.
optionsCustomRoutingIsEnabled	boolean	Indicates whether custom routing is enabled for incoming chat requests (`true`) or not (`false`). Available in API version 30.0 and later.
optionsHasChasitorIdleTimeout	boolean	Indicates whether the visitor idle timeout feature is enabled. Available in API version 35.0 and later.
optionsHasInviteAfterAccept	boolean	Indicates whether a new chat invitation triggers after a customer accepts a previous chat invitation (`true`) or not (`false`).
optionsHasInviteAfterReject	boolean	Indicates whether a new chat invitation triggers after a customer rejects a previous chat invitation (`true`) or not (`false`).
optionsHasRerouteDeclinedRequest	boolean	Indicates whether a chat request, which has been rejected by all available agents, should be rerouted to available agents again (`true`) or not (`false`). Available in API version 30.0 and later.
optionsIsAutoAccept	boolean	Indicates whether a chat request should be automatically accepted by the agent it’s assigned to (`true`) or not (`false`). For chat buttons and automated chat invitations with routingType set to `MostAvailable` or `LeastActive`. Available in API version 30.0 and later.
optionsIsInviteAutoRemove	boolean	Indicates whether a chat invitation is set to automatically disappear from a customer’s screen after a certain amount of time (`true`) or not (`false`).
overallQueueLength	int	Specifies the maximum number of chat requests that are allowed to queue.
perAgentQueueLength	int	Specifies the number of chat requests that are allowed to queue for an agent with the required skills.
postChatPage	string	Specifies the name of the post-chat form to which customers are routed when the chat ends.
postChatUrl	string	Specifies the URL of the post-chat form to which customers are routed when the chat ends.
preChatFormPage	string	Specifies the name of the pre-chat form to which customers are routed before a chat begins.
preChatFormUrl	string	Specifies the URL of the pre-chat form to which customers are routed when the chat begins.
pushTimeOut	int	Specifies the number of seconds an agent has to answer an incoming chat request before the request is routed to another agent.
routingType	LiveChatButtonRoutingType (enumeration of type string)	Specifies how incoming chats should be routed to agents when a customer pushes a button. Valid values are: `Choice` `LeastActive` `MostAvailable`
site	string	Specifies the Salesforce site that hosts your custom chat button images or custom chat page. You must have the “CustomDomain” permission enabled in your organization before you can use a Salesforce site with Live Agent. Note
skills	LiveChatButtonSkills	Specifies the skills associated with the button. When a customer clicks the button to chat, they are automatically routed to agents with those skills.
timeToRemoveInvite	int	Specifies how long the invitation is displayed (in seconds) to customers before it disappears.
type	LiveChatButtonType (enumeration of type string)	Required. The chat button type. Valid values are: Standard Invite
windowLanguage	Language	Specifies the language preferences for the chat window associated with the button.

LiveChatButtonSkills

Represents the skills associated with a chat button or invitation.

Fields

Field Name	Field Type	Description
skill	string	Specifies the name of the skill.

LiveChatButtonDeployments

Represents the deployments associated with a chat button or invitation.

Fields

Field Name	Field Type	Description
deployment	string	Specifies the name of the deployment.

Declarative Metadata Sample Definition

This is a sample of a liveChatButton file.

1<?xml version="1.0" encoding="UTF-8"?>
2<LiveChatButton xmlns="http://soap.sforce.com/2006/04/metadata">
3    <deployments/>
4    <enableQueue>false</enableQueue>
5    <isActive>true</isActive>
6    <label>CustomerSupportButton</label>
7    <optionsCustomRoutingIsEnabled>false</optionsCustomRoutingIsEnabled>
8    <optionsHasChasitorIdleTimeout>false</optionsHasChasitorIdleTimeout>
9    <optionsHasInviteAfterAccept>false</optionsHasInviteAfterAccept>
10    <optionsHasInviteAfterReject>false</optionsHasInviteAfterReject>
11    <optionsHasRerouteDeclinedRequest>false</optionsHasRerouteDeclinedRequest>
12    <optionsIsAutoAccept>false</optionsIsAutoAccept>
13    <optionsIsInviteAutoRemove>false</optionsIsInviteAutoRemove>
14    <postChatUrl>http://help.salesforce.com</postChatUrl>
15    <routingType>Choice</routingType>
16    <skills>
17        <skill>Chat</skill>
18    </skills>
19    <type>Standard</type>
20</LiveChatButton>

If you update your chat button through the Metadata API, be sure to update all Web pages that use the same chat button code.

Note