Metadata API Developer Guide
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ServicePresenceStatus
Represents a presence status that can be assigned
to a service channel.
This type extends the Metadata
metadata type and inherits its fullName field.
File Suffix and Directory Location
ServicePresenceStatus components have the suffix .servicePresenceStatus and are stored in the servicePresenceStatuses folder.
Version
ServicePresenceStatus components are available in API version 44.0 and later.
Special Access Rules
This type is available only if Omni-Channel is enabled in your org.
Fields
| Field Name | Field Type | Description |
|---|---|---|
| channels | ServiceChannelStatus | Represents the status that’s associated with a specific service channel. |
| label | string | The label of the presence status. |
ServiceChannelStatus
Represents the status that’s associated with a specific service channel.
| Field Name | Field Type | Description |
|---|---|---|
| channel | string | Represents the channels assigned to the presence status. |
Declarative Metadata Sample Definition
The following is an example of a ServicePresenceStatus component.
1<?xml version="1.0" encoding="UTF-8"?>
2<ServicePresenceStatus xmlns="http://soap.sforce.com/2006/04/metadata">
3 <channels>
4 <channel>Case</channel>
5 </channels>
6 <label>Available for Cases</label>
7</ServicePresenceStatus>The following is an example package.xml that references the previous definition.
1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3 <types>
4 <members>*</members>
5 <name>ServicePresenceStatus</name>
6 </types>
7 <version>44.0</version>
8</Package>