ServiceChannel

Represents a channel of work items that are received from your organization—for example, cases, chats, or leads. This type extends the Metadata metadata type and inherits its fullName field.

File Suffix and Directory Location

ServiceChannel components have the suffix .serviceChannel and are stored in the serviceChannels folder.

Version

ServiceChannel components are available in API version 44.0 and later.

Special Access Rules

This type is available only if Omni-Channel is enabled in your org.

Fields

Field Name	Field Type	Description
interactionComponent	string	The custom console component to open in the footer when an agent accepts a work item from this service channel.
label	string	Required. The label of the service channel.
relatedEntityType	string	Required. The type of object that’s associated with this service channel.

Declarative Metadata Sample Definition

The following is an example of a ServiceChannel component.

1<?xml version="1.0" encoding="UTF-8"?>
2<ServiceChannel xmlns="http://soap.sforce.com/2006/04/metadata">
3    <interactionComponent>component</interactionComponent>
4    <label>Case</label>
5    <relatedEntityType>Case</relatedEntityType>
6</ServiceChannel>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4        <members>*</members>
5        <name>ServiceChannel</name>
6    </types>
7    <version>44.0</version>
8</Package>

Metadata API Developer Guide