Embedded Service for Web Developer Guide

Embedded Service for Web Developer Guide
Customize Your Embedded Component
Customize Embedded Chat
Custom Aura Components
Pre-Chat UI
Pre-Chat Component Code Samples
Minimized UI
Minimized Component Code Samples
Get Settings from the Embedded Service Code Snippet
Lightning Web Components for Embedded Service for Web
Multiple Components with Lightning Out
Code Snippet Versions
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Custom Aura Components for Embedded Service for Web

Use custom Aura components to customize the user interface for your embedded components.

As of API version 45.0, you can build Lighting components using two programming models: Lightning Web Components and Aura Components. To create a new Aura component, go to the Developer Console and click File | New | Lightning Component.