ISVforce Guide

Welcome to the ISVforce Guide
ISVforce Quick Start
Grow Your AppExchange Business
Design and Build Your Solution
Package and Test Your Solution
Pass the AppExchange Security Review
Publish Your Solution on AppExchange
Sell on AppExchange with Checkout
AppExchange Checkout
How Is Revenue Shared in AppExchange Checkout?
Payment Plans in AppExchange Checkout
Payment Methods in AppExchange Checkout
Get Started with AppExchange Checkout
Support International Payments in AppExchange Checkout
Manage AppExchange Checkout Subscriptions
View AppExchange Checkout Receipts
Add or Remove Licenses from an AppExchange Checkout Subscription
Cancel an AppExchange Checkout Subscription
AppExchange Checkout FAQs
AppExchange Checkout Considerations
Checkout Management App
Monitor Performance with Analytics for AppExchange Partners
Manage Orders
Manage Licenses
Manage Features
Provide a Free Trial of Your Solution
Support Your AppExchange Customers
Update Your Solution
Appendices
Glossary
PDF

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Cancel an AppExchange Checkout Subscription

If a customer wants to end a Checkout subscription, you can share self-service steps for canceling the subscription on AppExchange. The cancellation takes effect at the end of the contract term.

User Permissions Needed
To manage AppExchange subscriptions: Manage Billing
  1. Log in to AppExchange.
  2. From the user profile menu, click My Installs & Subscriptions.
  3. Find the subscription that you want to cancel.
  4. From the dropdown list, select Manage Subscription.
  5. Click End Subscription, and then confirm the cancellation.