Cancel an AgentExchange Checkout Subscription

If your customer wants to end a subscription before its renewal date, you can share self-service steps for canceling the subscription on AgentExchange. The cancellation takes effect at the end of the contract term. If the subscription was just purchased, advise your customer to wait a few hours before canceling so that the initial purchase completes. Waiting ensures that the renewal is canceled, not the initial purchase.

Before You Begin

User Permissions Needed
To manage AgentExchange subscriptions:	Manage Billing

Steps

Log in to AgentExchange.
From the user profile menu, click My Installs & Subscriptions.
Find the subscription that you want to cancel.
From the dropdown list, select Manage Subscription.
Click End Subscription, and then confirm the cancellation.

See Also

If a customer’s credit card payment is declined in AgentExchange Checkout, does their license become inactive?