Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Contact Flows
Lambda Functions
How to Use Lambda Functions
InvokeTelephonyIntegrationApi
InvokeSalesforceRestApi
kvsConsumerTrigger
kvsTranscriber
CTRDataSyncFunction
Authentication
Telephony Integration REST API
Connect API to Update Transcripts
Toolkit API
Limits and Scaling
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kvsConsumerTrigger Lambda Function

This Lambda function is the initiation point for starting real-time transcription.

Configuration: This function is available to Service Cloud Voice customers who are using an Amazon Connect instance that’s provided by Salesforce. No additional configuration is necessary.

Sample Contact Flows That Use This Function: Sample_SCV_Inbound_Flow_With_Transcription, Sample_SCV_Outbound_Flow_With_Transcription. To download these flows, visit our Sample Contact Flows folder in GitHub.

Usage: The kvsConsumerTrigger Lambda is invoked from a contact flow to begin transcription. The function triggers the kvsTranscriber Lambda function with the necessary information to start real-time transcription.