Service Cloud Voice Implementation Guide

Overview
Contact Flows
Examples of Common Use Cases
Lambda Functions
How to Use Lambda Functions
InvokeTelephonyIntegrationApi
InvokeSalesforceRestApi
HandleContactEvents
CTRDataSyncFunction
kvsConsumerTrigger
kvsTranscriber
realtimeAlert
Authentication
Telephony Integration REST API
Customer Alerts with CloudWatch
Toolkit API
Connect API to Update Transcripts
Limits and Scaling
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kvsConsumerTrigger Lambda Function

This Lambda function is the initiation point for starting real-time transcription.

Configuration: This function is available to Service Cloud Voice customers who are using an Amazon Connect instance that’s provided by Salesforce. No additional configuration is necessary.

Sample Contact Flows That Use This Function: Sample_SCV_Inbound_Flow_With_Transcription, Sample_SCV_Outbound_Flow_With_Transcription. To download these flows, visit our Sample Contact Flows folder in GitHub.

Usage: The kvsConsumerTrigger Lambda is invoked from a contact flow to begin transcription. The function triggers the kvsTranscriber Lambda function with the necessary information to start real-time transcription. To learn how to use Amazon Transcribe’s custom vocabulary and vocabulary filtering, see Improve Amazon Transcribe's Transcription Accuracy with Custom Vocabulary and Filters.