kvsConsumerTrigger Lambda Function

Configuration: This function is available to Salesforce Voice with Amazon Connect and Salesforce Voice with Partner Telephony from Amazon Connect customers who are using an Amazon Connect instance that’s provided by Salesforce. No additional configuration is necessary. See a sample version of the invokeTelephonyIntegrationApi Lambda function in GitHub.

Sample Contact Flows That Use This Function: Sample_SCV_Inbound_Flow_With_Transcription, Sample SCV Outbound Flow with Transcription Using Contact Lens, Sample SCV Outbound Flow with Transcription Using Amazon Transcribe. To download these flows, visit our Sample Contact Flows folder in GitHub.

Usage: The kvsConsumerTrigger Lambda is invoked from a contact flow to begin transcription. The function triggers the kvsTranscriber Lambda function with the necessary information to start real-time transcription. To learn how to use Amazon Transcribe’s custom vocabulary and vocabulary filtering, see Improve Amazon Transcribe's Transcription Accuracy with Custom Vocabulary and Filters.