Omni-Channel Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Omni-Channel Components for the Lightning Console JavaScript API
Omni-Channel lets your call center route any type of incoming work item to the most
qualified, available agents. The Lightning Console JavaScript API for Lightning Experience
includes several methods and events that let you control how Omni-Channel works within the
Lightning Service Console for your organization.
If you need more information on the Lightning Console JavaScript API, see Lightning Console JavaScript API.