Omni-Channel Developer Guide

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Omni-Channel Developer Guide
Omni-Channel Objects
Omni-Channel Metadata API Types
Omni-Channel Components for the Salesforce Console
Lightning Console JavaScript API
Methods
Events
Salesforce Console Integration Toolkit
External Routing for Omni-Channel
PDF

Omni-Channel Components for the Lightning Console JavaScript API

Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents. The Lightning Console JavaScript API for Lightning Experience includes several methods and events that let you control how Omni-Channel works within the Lightning Service Console for your organization.

If you need more information on the Lightning Console JavaScript API, see Lightning Console JavaScript API.