lightning:conversationNewMessage

Messaging event triggered when the customer, agent, or supervisor sends a new message. This event is also triggered when using Enhanced Messaging channels.

Response

Name	Type	Description
recordId	String	The ID of the work record that’s associated with the current conversation.
content	String	The message sent by the agent.
name	String	The name of the user who sent the message. This name matches the username displayed in the conversation log.
type	String	The type of message that was received, such as an Agent or Visitor message.
timestamp	Date/Time	The date and time the message was received.

Example

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" description="Conversation toolkit api sample">
2  <lightning:conversationToolkitAPI aura:id="conversationKit" />
3  <aura:handler event="lightning:conversationNewMessage" action="{!c.onNewMessage}" />
4</aura:component>

Controller code:

1({
2    onNewMessage: function(cmp, evt, helper) {
3        var recordId = evt.getParam('recordId');
4        var content = evt.getParam('content');
5        var name = evt.getParam('name');
6        var type = evt.getParam('type');
7        var timestamp = evt.getParam('timestamp');
8
9        console.log("recordId:" + recordId + " content:" + content + " name:" + name + " timestamp:" + timestamp);
10    }
11})

Salesforce Console Developer Guide

lightning:conversationNewMessage

Response

Example