Events for Omni-Channel

JavaScript can be executed when certain types of events occur in a console, such as when a user closes a tab. There are a few events that are specific to Omni-Channel. These events apply to Lightning Experience only.

• lightning:omniChannelConnectionError

  Indicates that a network connection issue occurred.

• lightning:omniChannelLoginSuccess

  Indicates that an agent has been logged into Omni-Channel successfully.

• lightning:omniChannelStatusChanged

  Indicates that an agent has changed his or her presence status in Omni-Channel.

• lightning:omniChannelLogout

  Indicates that an agent has logged out of Omni-Channel.

• lightning:omniChannelWorkAssigned

  Indicates that an agent has been assigned a new work item.

• lightning:omniChannelWorkAccepted

  Indicates that an agent has accepted a work assignment, or that a work assignment has been automatically accepted.

• lightning:omniChannelWorkDeclined

  Indicates that an agent has declined a work assignment.

• lightning:omniChannelWorkClosed

  Indicates that the status of an AgentWork object is changed to Closed.

• lightning:omniChannelWorkFlagUpdated

  Indicates that an agent’s work item flag has been raised or lowered.

• lightning:omniChannelWorkloadChanged

  Indicates that an agent’s workload has changed. This includes receiving new work items, declining work items, and closing items in the console. It also indicates that there has been a change to an agent’s capacity or presence configuration, or that the agent has gone offline in the Omni-Channel utility.