MessagingChannel

Represents a communication channel that an end user can use to send a message to an agent. A communication channel can be an SMS number, a Facebook page, or another supported messaging channel.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see MessagingChannel in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`BusinessHoursId`	Business Hours ID	reference	18
`ChannelAddressIdentifier`	Channel Address Identifier	string	36
`ConsentType`	Consent Type	picklist	255
`ConversationEndResponse`	End Conversation	textarea	65536
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`Description`	Description	textarea	65536
`DeveloperName`	Developer Name	string	80
`DoubleOptInPrompt`	Double Opt-In Prompt	textarea	65536
`EngagedResponse`	Start Conversation	textarea	65536
`Id`	Messaging Channel ID	id	18
`InitialResponse`	Conversation Acknowledgement	textarea	65536
`IsActive`	Active	boolean
`IsDeleted`	Deleted	boolean
`IsLinkedRecordOpenedAsSubTab`	Open linked record as a subtab within the Messaging Session	boolean
`IsRequireDoubleOptIn`	Require Double Opt-In?	boolean
`IsRestrictedToBusinessHours`	Is Restricted to Business Hours	boolean
`IsoCountryCode`	ISO Country Code	string	2
`Language`	Master Language	picklist	40
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Modified On	datetime
`LinkingPreference`	Select record type to link	picklist	255
`MasterLabel`	Channel Name	string	80
`MessageType`	Type	picklist	255
`MessagingPlatformKey`	Messaging Platform Key	string	150
`OfflineAgentsResponse`	Offline Agents Response	textarea	65536
`OptInPrompt`	Opt-In Prompt	textarea	65536
`OutsideBusinessHoursResponse`	Outside Business Hours Response	textarea	65536
`PlatformType`	Platform Type	picklist	255
`RoutingType`	Routing Type	picklist	255
`SystemModstamp`	System Modstamp	datetime
`TargetQueueId`	Queue ID	reference	18

Salesforce Field Reference Guide

MessagingChannel

Fields