Headless Identity Implementation Guide

What Is Headless Identity?
About This Guide
Headless Login Overview
Headless Registration Overview
Headless Forgot Password Overview
Building Native Single Sign-On Experiences
Complete Prerequisites for Headless Identity
Set Up an Authentication Provider for Single Sign-On
Set Up an Experience Cloud Site for Headless Identity
Set Up a Connected App for Headless Identity
Use Postman to Work with Headless Identity APIs
JavaScript Examples for Headless Identity APIs
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Headless Forgot Password Overview

If your users can log in and register, they must also be able to reset their passwords. Here’s a high-level overview of how the Headless Forgot Password Flow works with a single-page app.
Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions

The flow includes an initial request, a response from Salesforce, an email, a second request, and a final success message from Salesforce.
  • An end user clicks a password reset link in your app.
  • In your app, you natively display a forgot password page.
  • The user enters their username.
  • Your app initiates the flow with a request to Headless Forgot Password API. The request includes the user’s username (1).
  • Salesforce receives the forgot password details.
  • Salesforce returns a success message to your app (2).
  • Immediately after, Salesforce generates a one-time password (OTP) and sends it to the user’s email address (3).
  • In your app, you natively display an OTP verification form.
  • The user receives the OTP email.
  • The user enters the OTP and their new password in your verification form.
  • Your app finishes resetting the password with another request to Headless Forgot Password API. The request includes the username, OTP, and new password (4).
  • Salesforce verifies the OTP and sets a new password.
  • Salesforce returns a success message to your app (5).
  • The user logs in with their new password.

Here are a few key concepts to keep in mind for this flow.

  • This flow sends two requests to Headless Forgot Password API.
  • The first request initializes the password reset and kicks off the OTP verification process.
  • The second request completes the password reset process.