VoiceCall

Represents a call in Service Cloud Voice, Sales Dialer, or other supported voice connectors. For Service Cloud Voice, this can be a phone or Voice over Internet Protocol (VoIP) call. This object is available in API version 40.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see VoiceCall in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`ActivityId`	Activity ID	reference		18
`CallConnectDateTime`	Call Connected	datetime
`CallDisposition`	Call Status	string		255
`CallDurationInSeconds`	Call Duration	int	8
`CallEndDateTime`	Call Ended	datetime
`CallOrigin`	Call Origin	picklist		40
`CallRecordingId`	Voice Call Recording ID	reference		18
`CallStartDateTime`	Call Started	datetime
`CallType`	Call Type	picklist		40
`CallerIdType`	Caller Id	picklist		40
`ConferenceKey`	Conference Key	string		255
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyCode`	Currency Code	picklist		3
`FromPhoneNumber`	Caller Contact Info	phone		40
`Id`	Voice Call ID	id		18
`IsDeleted`	Deleted	boolean
`IsDiarizationOptIn`	Is Diarization Opted In	boolean
`IsRecorded`	Is Call Recorded	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`MediaProviderId`	CallCoachingMediaProvider ID	reference		18
`Name`	Name	string		30
`OwnerId`	Owner ID	reference		18
`Price`	Price	double			18	2
`RelatedRecordId`	RelatedRecord ID	reference		18
`SourceType`	Source Type	picklist		40
`SystemModstamp`	System Modstamp	datetime
`ToPhoneNumber`	Recipient Contact Info	phone		40
`TranscribedLanguage`	Language	string		10
`UserId`	User ID	reference		18
`VendorCallKey`	Vendor Call Key	string		255
`VendorParentCallKey`	Vendor Parent Call Key	string		255
`VendorType`	Vendor Type	picklist		40
`VoiceVendorLineId`	Voice Vendor Line ID	reference		18

Salesforce Field Reference Guide

VoiceCall

Fields