VoiceCall

Represents a call in Service Cloud Voice and Sales Dialer.

For more information, see VoiceCall in the Object Reference for Salesforce and Lightning Platform.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`ActivityId`	Activity ID	reference		18
`CallAcceptDateTime`	Call Accepted	datetime
`CallCenterId`	Call Center ID	reference		18
`CallConnectDateTime`	Call Connected	datetime
`CallDisposition`	Call Status	string		255
`CallDurationInSeconds`	Call Duration in Seconds	int	8
`CallEndDateTime`	Call Ended	datetime
`CallQueuedDateTime`	Call Entered Queue	datetime
`CallRecordingId`	VoiceCallRecording ID	reference		18
`CallResolution`	Call Resolution	picklist		255
`CallStartDateTime`	Call Started	datetime
`CallType`	Call Type	picklist		40
`CallerId`	Caller ID	reference		18
`CallerIdType`	Caller Id	picklist		40
`ConferenceKey`	Conference Key	string		255
`ConversationId`	Conversation ID	reference		18
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyCode`	Currency Code	picklist		3
`CustomerHoldDuration`	Customer Hold Duration	int	9
`Description`	Description	textarea		32000
`EndUserId`	Messaging User ID	reference		18
`FromPhoneNumber`	Caller Number	phone		40
`Id`	Voice Call ID	id		18
`IsDeleted`	Deleted	boolean
`IsRecorded`	Is Call Recorded	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`LongestHoldDuration`	Longest Hold Duration	int	9
`MediaProviderId`	CallCoachingMediaProvider ID	reference		18
`NextCallId`	Next Call ID	reference		18
`NumberOfHolds`	Number Of Holds	int	9
`OwnerId`	Owner ID	reference		18
`PreviousCallId`	Previous Call ID	reference		18
`Price`	Price	double			18	2
`QualityScore`	Mean Opinion Score	double			18	2
`QueueName`	Queue Name	string		255
`RecipientId`	Recipient ID	reference		18
`RelatedRecordId`	RelatedRecord ID	reference		18
`SourceType`	Source Type	picklist		40
`SystemModstamp`	System Modstamp	datetime
`ToPhoneNumber`	Recipient Number	phone		40
`UserId`	User ID	reference		18
`VendorCallKey`	Vendor Call Key	string		255
`VendorParentCallKey`	Vendor Parent Call Key	string		255
`VendorType`	Vendor Type	picklist		40

Salesforce Field Reference Guide

VoiceCall

Fields