Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
How are the Classic and Lightning Console APIs Different?
Lightning Console JavaScript API
Syntax Syntax
Using Background Utility Items
Using Pop-Out Utilities
Using Events with the Lightning Console JavaScript API
Use Page Context in the Utility Bar API
Using Page References to Open Console Workspace Tabs and Subtabs
Debugging
Methods
Events
lightning:tabClosed
lightning:tabCreated
lightning:tabFocused
lightning:tabRefreshed
lightning:tabReplaced
lightning:tabUpdated
Lightning Message Channels for LWC
LWC Events for Enhanced Messaging
Aura Events for Enhanced Messaging
Events for Chat
Events for Omni-Channel
lightning:omniChannelConnectionError
lightning:omniChannelLoginSuccess
lightning:omniChannelStatusChanged
lightning:omniChannelLogout
lightning:omniChannelWorkAssigned
lightning:omniChannelWorkAccepted
lightning:omniChannelWorkDeclined
lightning:omniChannelWorkClosed
lightning:omniChannelWorkFlagUpdated
lightning:omniChannelWorkloadChanged
Salesforce Classic API
Other Resources
PDF

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lightning:omniChannelWorkAccepted

Indicates that an agent has accepted a work assignment, or that a work assignment has been automatically accepted.

Response

Name Type Description
workItemId string The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId when it’s assigned to an agent.
workId string The ID of a work assignment that’s routed to an agent.

Example

This example prints work details to the browser’s developer console when an Omni-Channel user accepts a work assignment, or when a work assignment is automatically accepted.

Component code:

Controller code: