Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Configure Deep Linking for the Field Service Mobile App

Your field technicians rely on their mobile devices to perform complex tasks, and some of those tasks require them to navigate between multiple tabs, flows, or actions. With deep linking, you can send users directly to the right spot in the app.

Deep linking enables mobile apps to interact with each other using links called URIs, or Uniform Resource Identifiers. URIs have the power to point users to a specific location in a mobile app. Field Service has a pre-defined URI scheme that allows users to launch the Field Service app from a link in an email, website, or third-party application. An administrator or developer can create custom URIs to display specific tabs in the Field Service app. For example, you could integrate a third-party app that your field technicians use for billing.

If an unauthenticated user taps on a Field Service URI, they will be taken to the login screen. Once they log in, they need to tap the URI again to view the linked page.

Field Service Developer Guide

Configure Deep Linking for the Field Service Mobile App